Delivery & Returns
Delivery Info 📦
We deliver wine to all states in Nigeria. Once you choose your desired delivery location, we will be able to quote the delivery cost based on your location. Shipping and handling rates will vary based on where a package is shipped to, the number of bottles, and the size and weight of your order. Rates will also change if expedited shipping methods are required.
We offer date-specific deliveries for most items purchased. A calendar with all available delivery dates will be presented to you for your selection on the final page to submit your order. You can select a delivery date up to six months out and minimum of 1 week after order has been placed.
Our product’s availability may vary due to international shipment regulations from our suppliers. At this time, we are not able to deliver internationally. We do not deliver to APOs, FPOs or P.O. boxes, we deliver only to physical addresses.
Delivery to multiple addresses
Unfortunately, you cannot split one order to go to multiple addresses. Each address requires a unique order be placed
Receiving a delivery
The receiver will be required to sign for the order. If you are unable to be home/office you may call in to change the receiver. If you have questions about the status of your order or need to have it rerouted, please contact Customer Service on 014536549.
Delivery to multiple addresses
Our goal is to process and deliver orders the same business day when received before 12noon local time. Orders placed after this time will be delivered the following business day; those placed after 12noon on Friday will be shipped the following Monday, regardless of delivery method.
The delivery rate will be based on the weight of the contents and the service selected for shipment.
In Store Pickup 🏪
Pickup orders may be claimed during the store’s normal business hours. All in-store pickup orders are for 14 calendar days after you must have received a pick up email before restocking it. If you will not be available to pick up please call Customer Service on 014536549 to arrange for someone else to pick up your order. The person picking up your order will need to present either a hard or soft copy of the “ready to be picked up” email that we must have sent to you.
Return Policy 📃
Our goal is that all our customers are satisfied with their orders. Should you need to return an item for any reason, please contact our Customer Service department on 014536549 or simply send an email to hello@winesandthings.com.
If you purchased products in our store, return to the store for return processing.